Patient Portal
New Patients
Welcome to the HBS Family!
Thank you for choosing Healthy Body and Soul, Acupuncture.
Please read all the information below carefully before your
initial appointment. Please contact us via email or phone if you have questions (contact information listed at end of this email).
All new patients are required to provide a credit card and $50 deposit upon scheduling. We ask that you give us sufficient notice if you need to reschedule or cancel your appointment – which is 24 hours. If you cancel or reschedule with less than 24 hours notice, please note that the $50 deposit is non-refundable. When you arrive for your visit, you can apply the $50 deposit towards the self pay rate, the deductible, your co-pays or products. Cancellation Fees Cancellations and rescheduling must be done 24 hours in advance of your first/initial visit. If you cancel less than 24 hours for your follow up visit, you will be charged a $50 late cancellation fee. We appreciate your understanding and courtesy with regards to missed appointments. We set aside this time exclusively for you. Insurance We bill your insurance as a courtesy. For out-of-network policies, we are happy to provide you with a superbill to submit to your plan. We submit for your in-network acupuncture visits in a timely manner. If your insurance company does not remit payment to us after 30 days, we kindly ask that you that the patient call their insurance plan to try to expedite payment. After 30 days, the patient is ultimately responsible for payment and will be charged for any visits which have not been reimbursed by insurance. Acupuncture is excluded on some policies. If you are uncertain about your policy, please call your insurance company.Please be advised, that we do not take Aetna, Cigna, Medicare and Medicare Supplemental plans. Did you also know that your FSA or HSA can be used for acupuncture? Use your benefits card to pay for your acupuncture session. Or, ask us for an itemized receipt to submit to be reimbursed from your FSA or HSA plan. We accept Checks, Cash, Visa and MasterCard
Basic Details
Initial appointments are 60 mins. Please plan to be here for the entire time, as it is important not to rush our initial meeting together. Follow up appointments are 45- 60 minutes.
Intake Paperwork
Please print and fill them out the Intake and Consent forms. You can bring them to your appointment. If you cannot complete them ahead of time, please let us know via email, and plan to arrive 20 minutes prior to your scheduled appointment to fill them out at the clinic. Please contact us if you have any questions about these forms, and we will be happy to help you.
Clinic Location
The clinic is located at 3465 Lawrenceville Suwanee Rd, Ste C Suwanee, GA 30024. Feel free to call if you have trouble finding us 470-266-1550.
Cancellations or Rescheduling
In the event that you have to cancel or reschedule your appointment, please give at least 24 hours notice. Cancellations and rescheduling must be done 24 hours in advance of your first/initial visit. If you cancel less than 24 hours for your follow up visit, you will be charged a $50 late cancellation fee. We appreciate your understanding and courtesy with regards to missed appointments. We set aside this time exclusively for you.
Insurance
We bill your insurance as a courtesy. For out-of-network policies, we are happy to provide you with a superbill to submit to your plan. We submit for your in-network acupuncture visits in a timely manner. If your insurance company does not remit payment to us after 30 days, we kindly ask that you that the patient call their insurance plan to try to expedite payment. After 30 days, the patient is ultimately responsible for payment and will be charged for any visits which have not been reimbursed by insurance. Acupuncture is excluded on some policies. If you are uncertain about your policy, please call your insurance company.Please be advised, that we do not take Cigna, Medicare and Kaiser plans. Did you also know that your FSA or HSA can be used for acupuncture? Use your benefits card to pay for your acupuncture session. Or, ask us for an itemized receipt to submit to be reimbursed from your FSA or HSA plan. We accept Checks, Cash, Visa and MasterCard
Preparing for your Visit
Please be sure to read through the attached document called “Preparing for Before and After your Visit.” This will give you some tips on optimizing the comfort and success of the initial treatment.
Online scheduling
Scheduling ongoing appointments are easy. You can book them while you are at the clinic, online, or by phone. https://acusimple.com/access/4860/#/appointments/ Online scheduling is the easiest and fastest method. We highly recommend that you plan out your course of treatment as the clinic gets busy and booking ahead is the best way to ensure you get the day and time that works with your schedule.
Current clinic hours:
- Mondays:
9:00pm-3:30pm with Leena Cook
- Mondays:
- Tuesdays: 9:00pm-5:30pm
with Ahmad El - Wednesdays: 9:00pm-5:30pm
with Ahmad or Leena - Thursdays: 9:00pm-5:30pm with
Ahmad El - Fridays: 9:00pm-5:30pm
with Ahmad or Leena - Saturdays:
9:00pm-1:00 pm with Ahmad EL
- Tuesdays: 9:00pm-5:30pm
Please let us know if you have any questions. Your health and trust are of the utmost importance to us. We look forward to serving you.
What our patients are saying
We are in-network with number of health insurance plans which may cover acupuncture, including Blue Cross and Blue Shield (BCBS), United Healthcare (UHC), Oxford and others. Unfortunately, all plans are different, and many have restrictions or deductibles that must be met before coverage begins.
To find out the details of your coverage, submit your information here and we will get back to you in 24-48 hours. Verification is free with no strings attached.
We are also partnered with the VA and receive authorizations to treat veterans. Please consult with your PCP at the VA for a referral.